I enter the Vodafone shop and am attended to by 5 different people who all ask me what I want and then walk off to do random things like drink chai, fiddle with their respective crotches, and talk to the watchman. They of course take no further interest in me, content with having in put in the effort to at least ask.
Finally, a rep named Vinu calls me over to his table.
Vinu: Hello sir, how can I help you today?
Me: I want to close my Vodafone connection.
Vinu: Sorry to hear that sir. If there’s a problem maybe I can help you with it?
Me: No, I just want to disconnect.
Vinu: Sorry to hear that sir. If there’s a problem maybe I can help you with it?
Me: ??? NO! I’m tired of talking to you people, I just want to close my Vodafone account.
Vinu: Sorry to hear that sir. If there’s a problem maybe I can help you with it?
* Silence *
Me: Vinu, are you a human being or cleverly disguised artificial intelligence?
Vinu: Human, sir.
* Sigh *
Me: …OK. Well, no one problem, lots of complaints. I am harassed by Vodafone employees – 4 or 5 calls in the same day asking the same question over and over again. I keep getting asked about when and how I’m going to pay, weeks before the due date. After registering for the DND list, the amount of junk calls and spam SMSes I receive has INCREASED. I haven’t received my last two bills, yet Vodafone keeps insisting that I have, and that I’ve signed for them myself.
* Gasp for breath *
Me: And the worst part is that I keep getting calls and messages for the two people who had this number prior to me, and MOST of the calls that come for them are from YOU. Shouldn’t the phone company of all people not be dialing wrong numbers?
Vinu: So no complaints then?
* I now want to kill him and am trying to figure out how *
Me: Look Vinu, just get to it. I want out. I’m tired of how incompetent you all are.
Vinu: SIR! PLEASE! Don’t talk like that!
* Satisfaction at finally getting a reaction from him *
Vinu: We are NOT incompetent. I have 4 kids, Dinesh over there is expecting twins, Rafik has two daughters and Anthony has so many kids that we’ve lost count. None of us are incompetent.
* Absolute loss of any satisfaction over the earlier reaction after realising what’s ACTUALLY happened *
Me: I think you mean impotent, not incompetent.
Vinu: Yes, that’s right, and not JUST impotent, very impotent – I am the head sales representative. I am the most impotent one here.
* Have now given up figuring out how to kill Vinu. Easier to just kill myself instead *
Vinu: Anyways sir, at Vodafone we have the best network and -
* I interrupt *
Me: Well, HUTCH had the best network. All you did was take it over and then screw it up.
Vinu: Sir, but Hutch only had the pug. We have ZooZoos!
Me: Listen! F**K the ZooZoos. I hate them.
Vinu: SIR! How can you say that?!? How can you NOT love the ZooZoos?!? They were the sensation of IPL 2009!
Me: They were crap. They got boring after 5 ads, and they look like retarded, mutated versions of Snoopy. Fake IPL Player was the sensation of IPL 2009; he was ace.
Vinu: What?!? Fake IPL Player? Even after that fiasco with the shadowy video and pretentious speech?
Me: Yes.
Vinu: Wow.
* Looking defeated, he hands the disconnection form over to me, I fill it out, hand it back to him *
Vinu: So where will you go now?
* Turn a certain Beach Boys’ tune on for this last bit *
Me: Well… I think I’ll go down to Docomo.
Vinu: But it’s not as fast, and the service is slow?
Me: Well that’s where I wanna go, down to Docomo.
(BTW, apart from the nature of the complaint, this was all entirely fictitious. There is no Vinu, and “Me” is a pseudonym. It’s a Sunday, and since I couldn’t march over to Vodafone and disconnect today, I had to vent my frustration somehow!)